RPA – The end of the entry-level worker?

Robotic Process Automation (RPA) has always been thought of by some as the replacement of the entry-level worker.

There has been much written about the future of automation and how it will make many jobs obsolete.  Certain tasks that employees perform should be handled by automation, but that does not mean the entry-level position itself is antiquated.  We all owe it to our employees to create an environment to let them advance their knowledge and careers.  The use of the appropriate level of automation and RPA techniques can eliminate tedious tasks and free up employees to contribute in other areas.

For example, an HR organization that deals with employee transitions, has to process onboarding or offboarding documentation. This documentation needs to be customized per individual employee; the impact being one packet of information requiring 20-30 minutes to get ready to send to the employee. Not only does this require time but there could be human error. This task has well-defined steps that need to be completed and doesn’t require any additional requirements to accomplish. RPA can define the customized sections inside of documents in the HR packets. The RPA process can consume a list of employees to automate the following process:

  1. Create a new packet for each employee.
  2. Backup packets in an organized file system, sectioning per employee.
  3. Generate an email subject and body specific to the employee.
  4. Send the onboarding or offboarding email to the employee.

The RPA process will then take the list, complete the process outlined above in minutes rather than hours, and with 100% accuracy. RPA allows employees to focus on the creative solutions in their organization as opposed to trying to clear up time for tedious tasks.

We have to acknowledge that RPA is not going away.  In fact it was predicted by Gartner to reach $1.3 billion in 2019.  Given recent financial reports by RPA industry leaders that number will turn out to be an understatement. 

Most entry-level positions involve a lot of mundane and repetitive tasks under the guise of “it’s how you learn the job”.  What if instead, we redefined the role of entry-level worker and embrace the potential of new ideas and novel business processes that they can bring to the job.  With everyone focusing on contributing to the growth of the business, automation can handle the tasks assigned to the junior employees of the past.

The new definition of entry-level worker is:

  • Real world project based experience
  • Familiarity with modern development tools and business processes
  • Part of an agile team
  • Business acumen that makes them stand out above their competition

Couple this new definition of entry-level worker with Fenway Group, and you will have a never-ending pool of talented employees. That’s what Fenway Group has built over the last decade and we would be happy to make it part of your talent strategy.  

Developing the Next Generation of Technologists.