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Employee Self-Service Portal (ESSP)
Real Estate Service
CBRE did not have an engaging or efficient ESS portal and users were frustrated.
Reason For Issue(s)
CBRE did not have the development resources or knowledge to make a custom experience; they were limited to out-of-the-box functionality
CBRE needed a responsive, reusable design that maintained corporate branding and reduced user clicks.
Fenway provided a custom ESS portal and a set of instructions on how to duplicate and manage configuration in the future.
Portal Design, System Configuration, User Experience, Implementation, Custom Scripting
CBRE was able to keep users engaged with intuitive interactions and streamlined the steps needed to make maintenance requests.
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