Skip to main content

Search form

  •  
Fenway Group
  • Our Value
  • Our Services
  • Our Insights
  • Success Stories
  • Careers
  • Contact Us
  • Giving Back
Cisco
Reference Story
Project
KPI Knowledge
Industry
Retail
Customer Representative
COO and CIO
Critical Issue(s)
Content creation and management tools were outdated and inefficient Wanted to improve content authoring efficiency and reduce cost of call center support
Reason For Issue(s)
Increased technical support costs from the employees at the branch offices
Capabilities
Create a self-service help desk portal
Solution
Fenway Group provided a collaborative consulting team to assist the customer in realizing their vision of a solution
Core Competencies
Web application development, external portal, analytics, UX, system integration, process improvement
Result
Implementation and use of the self-service portal reduced costs by $500,000 a quarter by decreasing the number of T1 calls to the help desk

  • Citizens Bank

Our Company

  • Value
  • Approach
  • Locations

Our Services

  • Development
  • Reporting
  • Automation
  • Design
  • Security

Our Success

  • Stories

Our Careers

  • Culture
  • Positions

Keep in Touch

  •   Twitter
  •   Facebook
  •  Linkedin
  • Events

TrustedSite Trustmark

© Copyright 2006 - 2017  Fenway Group LLC | 

Powered by Drupal