My Account Revision
|Customer Representative|| |
Director of Technology
|Critical Issue(s)|| |
Increase revenue and reduce churn
|Reason For Issue(s)|| |
Improve customer retention by cross selling existing customers with the self-guidance ability to pick and choose alternative products such as home phone, Internet, home security, mobile, TV and related bundles
A self-guided portal allowing existing customers to pick and choose products and services from different business lines and purchase them under one transaction.
Fenway provided a collaborative consulting team that delivered the realization of the customer’s vision
|Core Competencies|| |
Portal, web application development, business intelligence, process improvement, UX, system integration.
Average customer owns 2.5 – 3.5 services. Customer retention increased 28%. Reduced call center dependency allowing resource reduction and redeployment. Retention cost savings is estimated to be in the range of $5,000,000 annually.