Broker Customer System (BCS)
|Customer Representative|| |
Vice President of Consumer Products
|Critical Issue(s)|| |
Need to provide comprehensive advice to clients
|Reason For Issue(s)|| |
Brokers needed access to multiple external information sources in order to service brokerage customers.
Designed the underlying technical architecture to ensure that additional data feeds integrated into the broker portal. Created a customizable user interface for different portal users contingent upon role with attention to user design and experience details.
Fenway provided a collaborative consulting team with the skills to assist the customer with their vision.
|Core Competencies|| |
Web application development, ecommerce, UX and systems integration.
Ability to quickly address customer needs increased with real-time feeds of various sources integrated into the portal. The personalization of the user interface required little to no training, resulting in an immediate and high uptake of this functionality.