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Featured Case Studies

In Brief

The internet booking engine of AirSerbia fell short of WCAG 2.0 compliance, a requirement set forth by USDOT for industry partnerships operating in the airline sector. AirSerbia needed more internal resources to ensure compliance before the USDOT deadline; therefore, they needed to outsource their WCAG 2.0 evaluation to an independent third party for ticket booking engine compliance.

What We Did

Documentation

Technical Audit

Usability Testing

The Result

AirSerbia has implemented WCAG 2.0 standards on its internet booking engine, making it more inclusive for individuals with impairments. The airline has successfully avoided penalties for non-compliance issues by incorporating compliance reporting and consulting information.

 

In Brief

The existing system and process for inflight merchandise purchases and refunds had various performance and reliability issues. Broken transactions and continuous failures have made the application unreliable. Furthermore, handling multiple inquiries per transaction has intermittently caused the system to become overloaded, resulting in longer response times. The system could not handle partial processing or ad hoc customizations, making it inflexible and cumbersome. Additionally, flight changes do not trigger appropriate exception rules, leading to inconsistencies in the system. Revenue recognition integrity was an issue due to incorrect flight identification and merchandise purchases. The system also caused false refund requests and customer notifications.

What We Did

Architecture

Cloud

Database 

Development 

SAFe

The Result

The design and implementation of a microservices framework provided the decoupling of services and scalability, which is significant for this high-traffic system with varying loads and spikes. The new transaction model was a cloud database-centric approach for processing of microtransactions. This approach reduced the refund process from 45 days to 24 hours.

Improved Adherence to HIPPA

In Brief

To increase awareness of application performance and ensure improved adherence to HIPAA regulations, Baylor Scott & White needed to enable their internal users to access activity logs across various applications within their system. In light of the growing number of data and report feeds, the organization required a new Splunk Enterprise configuration complete with connectors to both inbound and outbound data sources and processing servers. Custom dashboards equipped with visual charts, tables, and graphs provide valuable insights into the system's performance and alerts to notify of critical issues. Web visualization and reporting where needed to configure and customize Splunk Enterprise, making ad hoc reporting more accessible and never-before-seen information readily available to analysts and management.

What We Did

Scrum

Splunk Enterprise

Web Development 

The Result

By consolidating reports into relevant dashboards for each department, the company has accomplished 100% compliance, successfully eliminating multiple types of reports with extraneous data.

Portal Rebuild

In Brief

The client needed a complete modification incorporating architecture, build and redesign, of four critical business function portals. The portals needed to be overhauled to support doctors, hospitals, vendors and patients to access vital information quickly and easily. All existing functionality and features needed to be reproduced with new integrations for data from various sources.

What We Did

Architecture

Data Integration

Scrum 

SDLC

UX/UI

Web Development

The Result

The dedicated portals for each user category enabled doctors, hospitals, vendors, patients, to access vital information quickly and easily. The framework, platform and security were 100% consolidated across the functional areas. Support was reduced from four to a single team providing the reallocation to higher value tasks. User adoption increased to 120% with a reduction in support calls by 350%.

AWS Support Services

In Brief

The need existed for a dedicated support team proficient in AWS services to provide both on-cycle and off-cycle support. Several on-prem instances needed to be moved to the cloud and upgrade current instances and cloud infrastructure. 

What We Did

AWS

CloudFormation

CloudWatch 

EC2

ECS

IAM

Lambda

RDS

VPC 

The Result

A 24/7 support team addresses all AWS-related issues. The service level agreement states a 24-hour turnaround for major and critical issues. The completion rate of all cases raised is 100% within the SLA, with an average resolution time of 2.8 hours.

AWS API and Identity Services

In Brief

An incomplete implementation of identity services for single sign-on (SSO) exposed the system to security vulnerabilities, created user inconvenience, and decreased productivity. Users were experiencing difficulty accessing specific resources—additionally, the environment was susceptible to unauthorized access to sensitive information and system resources. 

The system was unstable, resulting in untimely crashes. The code base needed to be refreshed and updated to improve overall performance. There was significant technical debt, so refactoring the code base was necessary.  Refactoring these services would stabilize the configuration, execution, and manageability in the AWS environment. 

What We Did

AWS 

Docker

EC2, ECS 

IAM

JWT

Oauth

WSO2, WSO API

The Result

The refactoring of the code base achieved the desired outcomes. Updates were implemented to enhance the configuration and restructuring of the API framework.  Upgrades and security patches were applied to address components that had not been updated for up to three years. Rigorous testing has also uncovered other issues, which were promptly addressed to ensure the environment is stable, secure, and scalable.

Class Portal (MyBSF)

In Brief

Needed the ability to scale support for 140,000 users in 120 countries. This includes the timely development and release of new features and a stable application that class members and leaders could use to access and manage all materials. The portal needed to be GDPR compliant and standardized on class codes across environments, upgraded to the latest development platform versions, and fix broken CICD pipelines and login security token issues, to refactor media upload permissions and capabilities with Streaming Media Host and features to download packages of resources based on personas.

What We Did

Scrum 

Web Development 

The Result

A rearchitected-to-scale, stable, responsive, feature-rich, and secure system in support of 140,000 users and beyond. Cookiebot was implemented for people that live in European countries for GDPR and other regulations conformance—the refactoring of the code base. 

All environments had consistent, stable versions. File uploads were stable, and permissions were consistent with other roles. Class members can now download all resources in a single download instance. Development features that were backlogged for more than two years could be implemented with the maintainable code base.

 

In Brief

The existing ESS portal needed to be more engaging and efficient, which frustrated users. The system was limited to out-of-the-box functionality, lacked a responsive, reusable design, and was challenging to navigate.  Searchable knowledge bases were limited, and access to web applications was frequently needed to function. There was a need to provide each worldwide commercial client with the ability to customize and brand portal access into the CBRE corporate system.  

What We Did

Development

ServiceNow

UX

The Result

 Internal user adoption of the ESS portal increased to 100%, with all critical updates and messages visible on the home page. The new portal allowed end users to instantly report any incidents across all properties through the online form that provided a streamlined categorization and communication feature. With the implementation of a flexible tool kit, CBRE clients can now configure and customize their personalized portal access, which helps automate facility requests and eases property management.

 

In Brief

The previous system relied on manual data entry, which led to unnecessary delays and communication breakdowns. An opportunity existed to improve the communication and data visibility of the completion process standards and shorten the industry’s most aggressive delivery schedules of luxury-outfitted VIP/VVIP aircraft. By leveraging Microsoft's technology stack, we facilitated seamless communication between internal and external project managers and provided real-time insights into project progress. 

What We Did

Azure Application Services

Azure DevOps

Database 

Software Development 

The Result

The result was a secure and efficient production solution that eliminated the need for traditional phone and email correspondence. Streamlining the approval process allowed us to reduce the time spent on manual data entry by 30% while reducing project manager phone calls by 35%.

 

In Brief

A primary requirement was the capability of understanding and executing a large-scale Agile program utilizing  ETL technology in the form of Informatica to build and implement processes for modernization. They wanted additional development capacity with an approach that could meet budget constraints and provide value streams that meet or exceed expectations. The strategy included migrating to newer platforms or supporting near-term integrations with legacy systems. The engagement approach had a collaborative ramp-up plan to expedite the integration of the Fenway Group with other teams and client leaders. The team followed the scrum model for implementing designated tasks from the collective agenda.

What We Did

Informatica

Micro Focus Quality Center

Scrum

The Result 

An increased and sustained velocity of 29% with the added benefit of best practices in Scrum, the incorporation for automating and documenting test strategies resulting in higher quality desired outcomes.

Agile Assessment and Coaching

In Brief

The objective was to gain a balanced representation of the organization’s agile maturity using a collection of proven best practices. Each team was evaluated by conducting regular recurring assessments. This included identifying areas for improvement and developing an actionable plan for implementing necessary changes.

What We Did

Establish an agile baseline profile and deeper interim progression metrics across multiple project teams simultaneously. Group and assess multiple projects similarly. This is crucial when evaluating organization-wide capabilities and identifying key improvement areas across various projects. The predictability metric concentrated on velocity variability, say-do ratio, percentage completion of sprint plan, and unplanned tasks. To measure speed lead time, deployment frequency, cycle time, and meantime to restore were captured. To assess product quality, the ratio of fixing processes and workflows vs. feature work, production defects, change fail percentage, and automated test coverage.

The Result 

The agile maturity and performance levels were identified for each team. Data collection provided areas for team enablement, including self-learning, by offering recommendations for each competency. Pattern analysis delivered the ability to build team-level, organizational, and enterprise improvement plans.

Agile Project and Transformation

In Brief

The organization had “gone Agile” but was not seeing the expected results. The teams lost some or all of their initial drive and enthusiasm. The previously conducted Agile assessment and coaching rejuvenated interest and now needed to be quickly applied to actual projects to reinforce the newly acquired knowledge and best practices.

What We Did

A jumpstart program was implemented on three project teams. It required embedding Agile technologists to work with the teams, establishing good habits from the start, and moving the Agile transition in the right direction. A transition backlog was created to jumpstart the application of the Agile process.

The Result 

The teams realized a 500% gain in the time-to-market for new features and functions for internal applications and a 300% increase for external applications. The teams were celebrated within the organization and with business unit stakeholders for what had been mastered and achieved.

 

In Brief

The employee onboarding process was challenging to navigate and needed more automation, with limited access for HR personnel. The previous HR system was disorganized and lacked a cohesive approach to requests, leading managers to submit them in multiple locations. The ServiceNow implementation needed to be completed, with no integrated workflow or service catalog items for verifying orders by role and department and reporting progress on general and specific tasks.

What We Did

ServiceNow

Web Development

The Result

A customized portal interface design was integrated into ServiceNow, featuring a single sign-on function that allowed managers to access order status views. Developing an integrated order system enabled a unified submission for all onboarding requirements. With the single onboarding portal application, all departments, including Human Resources, Facilities, Security, IT, and other department heads, could initiate and approve 100% of tasks. The application was also made accessible through other portals for managers, with single sign-on capabilities successfully implemented.

Salesforce Development

In Brief

Additional development capacity was required to consolidate enterprise applications for commercial business needs and cater to the customer base. The Quote Management System required integration with a third-party vendor to provide updates to enterprise solutions for the ability to manage large-scale quoting systems.  Additional needs include developing and managing web service integrations with other internal and external systems and utilizing Salesforce Web Service APIs. The codebase will be tested extensively to ensure compliance with Salesforce platform requirements.

What We Did

Salesforce Administration

Salesforce Development

Scrum 

The Result 

The mapping and analysis combine the two systems, focusing on removing unused code and data and updating all components to meet development standards for naming and usage. The test cases provided a higher code coverage than before, surpassing both the company and Salesforce testing goals. The enterprise sales and services organizations were supported by implementing a new quote management system.

Agile Development

In Brief

Cross-unit business applications outside the IT department plan are separate from the core IT solutions group. The client required additional development capacity and capabilities to address a portfolio of initiatives, including work orders for networking, project coordination tool for field and business, human resource tracking for employees, self-service portals, job fill request tool, applications to manage job openings, and manager review process.

What We Did

Database 

Scrum

Web Development 

Web Services

The Result 

Fenway Group development teams tracked and completed all projects and requests within budget and timeline. The Agile Management team expanded the number of applications being managed and supported from 20 to 60+.

Salesforce Enterprise Services

In Brief

IT Governance and Program Management required consolidating enterprise applications for commercial business needs and the customer base. IT Governance needed development capacity and capabilities to create and manage web service integrations with other internal and external systems using Salesforce Web Service APIs. The quote management systems required integration and updates with third-party vendors to handle large-scale quoting for enterprise solutions.

What We Did

Salesforce Administration

Salesforce Development

Scrum 

Testing Best Practices

The Result 

The development teams provided the mapping and analysis to merge the two systems. They removed all unused code and data and updated all components to meet the combined development standards for naming and usage. The teams also exceeded client and salesforce goals for code coverage for test cases. 

The direct effort and performance of the development teams provided IT Governance and Program Management to meet expected timelines. They placed a new quote management system into production to support enterprise sales and services.

Salesforce Consumer and Small Business

In Brief

The client governance and program management office wanted to increase velocity and reduce an overwhelming backlog for the Salesforce sales and services platforms. The consumer and small business sales and service operations required multiple user stories to be curated and delivered.

What We Did

Salesforce Administration

Salesforce Development

Testing Best Practices

The Result 

The Fenway Group team reduced the backlog of old user stories and implemented all high-priority requests. The timeframe for the delivery of all backlog items was reduced from two years to no more than three months from submission to implementation. 

Agile Development

In Brief

The client needed a trusted partner to upgrade and re-write existing Network Reliability WMS applications to modernize technology and platform. The new applications were required to adhere to corporate standards and to utilize open-source technologies. The applications contain multiple organizational endpoints, specific data capture points, and open web services for data integration across the enterprise.

What We Did

Database

Scum 

Web Development 

Web Services

The Result 

The Fenway Group teams redesigned and refactored 500 plus Java classes and moved the applications to new open-source technology and platform.

CDMMS

In Brief

Client business unit directors prioritized a gap in data and services between the hardware configurations implemented in the field and the logical configuration provided in the network management systems. The directors added the requirement of a set of data and applications to manage the system mapping. New functionality was required to incorporate additional hardware information, ports, and plugins utilized and active in the field.

What We Did

Database

Scrum

Web Development

The Result 

The Fenway Group team built the new application using the open-source deployment model. The application interfaces with a large-scale data model that captures data from separate systems and information captured in the CDMMS front end. The team completed the application build on time with all the requested functionality. Legacy application dependencies were sunset resulting in annual savings of 3 million.

 

In Brief

The previous DevOps team failed to meet the demands of a critical aircraft maintenance project, leading to unplanned requirements and delays that threatened its success. With a fixed release date set by external factors and internal project conflicts, the team needed to quickly assess and adapt to the new requirements and successfully deliver the project on time.

What We Did

Automated Provisioning

Continuous Application Deployment

DevOps Framework 

The Result

The airline underwent a massive MRO transformation by replacing its outdated 30-year-old applications and manual legacy processes. These systems were responsible for keeping track of maintenance, ranging from entire airplanes to individual bolts in airline seats. With the adoption of microservices, web applications, and iPads, maintenance technicians can instantly access and update data, increasing productivity and compliance with FAA regulations. This significant shift towards modernization has allowed for more accurate tracking, real-time data entry, and risk avoidance.

 

In Brief

The prior system lacked a centralized location for creating and managing jobs, forcing users to create and manage multiple jobs across various databases. System users were continuously sidetracked from their primary responsibilities, and created job inconsistencies. The Data Quality Framework consolidates all jobs into a single platform, providing a standard creation process and a complete overview of job details. The previous solution utilized SAS libraries, but they were removed from production licensing, prompting the implementation of a temporary fix.

What We Did

Database

Scrum

Web Development

The Result

The team delivered a fully functional and feature-rich system per the requirements. The solution included the best practices for automated tests to ensure the error-free functioning of the system and its compatibility with future CI/CD processes. The new design completely replaced the previous SAS-based solution, leading to significant savings of $1.2 million annually in subscription costs. Additionally, the updated system included better network and database security features and seamlessly integrated with the new notifications solution.

Marketing Website for Bitcoin and Crypto-backed Loans

In Brief

To cater to investors and lenders seeking information on available programs, a marketing site was developed with interactive investment calculators and comprehensive program details.

What We Did

Scrum 

Web Development

The Result 

The website was meticulously developed and thoroughly tested, adhering to its original design and was finally released as a public website. Following its deployment, the website experienced a commendable growth in its traffic with an increase of 200% in daily average visitors. Such growth was not only significant but also sustainable, enabling the marketing department to regularly update the website content independently.

Notification Services

In Brief

To accommodate customer preferences and tracking, it is essential to have real-time, event-based notifications that can be delivered across various channels.

What We Did

Scrum 

Web Development

The Result 

The development of the core application was executed in a phased approach, enabling the team to introduce testing and deployment functionalities. This solution successfully incorporated all significant notification methods and fulfilled all the desired prerequisites for new applications on the trading and financial services platform to ensure the government's compliance requirements. Eventually, the packaged product got assimilated into all of the company's other projects. It became the go-to solution for all internal and external notifications, effectively streamlining the process.

eCommerce Merchandise Site

In Brief

In order to cater to both non-members and members, an eCommerce website was developed. The website facilitates browsing for non-members while allowing purchases to be made by members using SALT cryptocurrency. The online store was tailored to offer a wide range of merchandise, dynamically priced with a custom shipping arrangement streamlined with Amazon. Additionally, the website was integrated with notification solutions and programmed to regularly update prices based on the current SALT cryptocurrency valuation.

What We Did

Scrum 

Web Development

The Result 

The website and design was successfully built, tested, and launched, following the standards in digital marketing. Subscribers and investors can now conveniently access the site online and make requests for items and merchandise, eliminating the need for outdated communication channels like phone and email. As part of the automation process, we have partnered with Amazon Fulfillment to ensure prompt delivery of purchased products, alongside automated reporting for better fulfillment management.

In Brief

In response to employee needs, an efficient online solution was sought to simplify the process of signing up for classes, activities and booking conference rooms. Replacement of the tedious manual process of submitting signed forms was a major requirement to improve the work environment . The employee's request additionally outlined the need for an online calendar that could easily facilitate electronic signatures.

What We Did

CMS

ServiceNow

UX 

The Result 

The process of obtaining an employee signature for administrative tasks has been streamlined and is now virtually non-existent. Thanks to the ease and simplicity of the system, registration for classes has risen by an astounding 180%, indicating a high level of satisfaction among employees. Additionally, the number of inquiries received via phone regarding upcoming events has significantly decreased by 250%. These achievements are clear evidence of our commitment to improving efficiency and maximizing client and end-user/employee satisfaction.